Refund policy

If you are a consumer, you have a right of withdrawal. In this case, the following cancellation policy applies to you. According to Section 13 of the German Civil Code, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Cancellation policy, cancellation form

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods or on which you or a third party named by you who is not the carrier last goods or on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment or the last piece.

To exercise your right of withdrawal, you must tell us:
7burg UG (limited liability),
Hansastr. 9A,
06118 Halle (Saale),
enjoylife@girafus.com,
Phone: 0345 682 065 11
Fax: 0345 682 065 12

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within 14 days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You have to send the goods to:
7burg UG (limited liability)
Hansastr. 9A,
06118 Halle (Saale)
Germany

send back or hand over to us.

The deadline is met if you send back the goods before the period of 14 days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of revocation
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back)

To: 7burg UG (limited liability), Hansastr. 9A, 06118 Halle (Saale),enjoylife@girafus.com, Fax:0345 682 065 12


I/we hereby revoke ........................................ .................................................. ........the one of


me/us..................................... .......................................concluded contract for the purchase


the following goods

.................................................. .................................................. ...................................


Ordered on …............................................... ...received at............................................. .................


Name of consumer(s) ................................................ .................................................. ..................


Address of consumer(s)







Signature of consumer(s) (only if notification is on paper)



dateDatum



» Widerrufsformular als PDF-Download(61KB)